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Postage Rates & Returns Policy


At this time we only ship to mainland UK.
ORDERS OVER £30 ARE FREE P & P !!
For all other orders, unfortunately we are at the mercy of Royal Mail and the courier companies.
Where an item is of large letter size such as soap or balm these items are £1.30 p & p,
The majority of time we ship using Royal Mail 2nd class at £3.50. For larger parcels over 2kg the cheapest option is a national courier.
Our intention is to draw a variety of products together to enable you to purchase a number of gifts or a gift set in one go, to save you time and if you spend over £30 postage is completely free.
We have done our best to keep shipping as low as possible and in the majority of cases your shipping will be the same whether you order 1 item or 5 so stock up the gift cupboard and order in bulk! Shipping is by weight and will be calculated upon checkout. You will have the opportunity to check the shipping cost prior to completing checkout.
Shipping Rates
Small items of large letter size ie balms & single soaps £1.30
0.1 to 1.9kg £3.50
2.0kg to 4.9kg £6.50
5kg + £8.50
RETURNS
We have a 14 day return policy as follows.
Where goods are faulty please make contact with us via email or telephone to discuss the best course of action. Your custom is important to us and we will always try and accommodate your wishes.
Where faulty goods are returned to us, a full refund will be made upon receipt plus we will reimburse any postage costs you have incurred. There may be occasions where we send a duplicate out to you without a return. This is at our discretion and will be with your agreement.
If you decide you just do not want the item then we will accept a return within 14 days and will refund upon receipt of the undamaged item but the refund will not include your postage costs or ours.
We try to be fair but we do have a pawsome business to run.
Making Dogs Lives Better
One Woof at a Time